Privacy Policy

At FellPrint (“we”, “us”, “our”), we are committed to protecting your personal data. FellPrint is a UK sole trader business operating from the United Kingdom. This Privacy Policy explains how we collect, use and protect your information when you visit www.fellprint.com.

What Information We Collect

We may collect the following information:

• Name
• Email address
• Shipping address
• Order details
• Payment details (processed securely by Stripe — we do not store card details)
• Marketing preferences (if you subscribe to our mailing list)

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Communicate with you about your order.
• Provide customer support.
• Send marketing emails (only if you have opted in).

Our lawful bases for processing under UK GDPR are:

• Contract: to fulfil your order and provide customer service.
• Legal obligation: to comply with accounting and tax requirements.
• Consent: to send marketing emails (you can withdraw this at any time).

Marketing Emails

If you subscribe to our mailing list, we use MailerLite to manage email communications. You can unsubscribe at any time using the link in any email.

Sharing Your Information

We only share your information with trusted service providers necessary to operate our business, such as:

• Stripe: payment processing.
• Royal Mail or courier services: delivery and fulfilment.
• MailerLite: email marketing management (only if you opt in).

We will never sell your personal information or share it with third parties for their own marketing purposes.

Data Retention

We retain order information for up to 6 years to comply with UK tax and accounting requirements. Marketing data is retained until you unsubscribe or request deletion.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (in certain circumstances).
• Withdraw consent for marketing at any time.

Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or misuse.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@fellprint.com.